Return policy

Your satisfaction is our priority! If you wish to return a product, please contact us first at contact@zoodelice.fr or via our contact form available on our website.

✅ Return costs covered by Zoodélice

We cover the return costs in the following cases:

• Product received defective or damaged
• Incorrect product (error on our part)

🚚 Return costs to be borne by the customer

The return is at your expense in the following situations:

• Change of mind
• Order error on your part (size, color, etc.)

📌 Return conditions :

• The product must be new, unused and in its original packaging
• Return must be made within 14 days of receipt
  
• A refund or exchange will be processed once the product is received and verified

Do not hesitate to contact us for any questions! 🐾